Products may be returned for a refund within thirty (30) days of purchase if they are brought back in their original condition and packaging. A 4% re-stocking fee may apply. Refunds will be given in cash or check.Bows may be returned for a full refund within seven (7) days of purchase if they are brought back in their original condition. Bows are warrantied for ninety days against manufacturing or material defects, not including hair loss.
After 30 days from the date of purchase, instruments purchased at The Violin Shoppe may be considered for a one-time trade-in toward a different instrument. Any trade-in value is determined by The Violin Shoppe.
Instruments receive a one year, non-transferable warranty against manufacturing defects. Cracks caused by a dry environment are excluded.
Accessories are warrantied for ninety (90) days.
Repairs are warrantied for six (6) months.
User assumes liability from the use of the instruments and accessories. For example, the strings and tailpiece are under great pressure and have been known to break while playing and striking the player in the face.
No warranties are given for abused instruments. No coverage is provided for stolen instruments.
Please present sales receipt when submitting a claim or trading in an instrument.
Instruments and bows brought in for repair become the property of The Violin Shoppe if not picked up within sixty (60) days of notification of completed repairs. (Section 180 of the New York State Lien Law).